Support

IVS embraces the ‘Value Added’ component of the VAR acronym

We work to enhance the quality and up-time of your systems and applications.

IVS is able to provide annual maintenance and support, including patches and upgrades, for many of the top IVR and Speech platforms. Depending upon your needs, IVS can provide business hours only or 24x7x365 maintenance plans. Our Customer Support Center is staffed by trained engineers and product specialists who are ready to respond to the most complex questions and utilize proven problem escalation and resolution processes.

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IVS can provide additional services as an add-on to your platform support needs. Based on an assessment, our support plans are customizable to include services from application support to turn-key managed services.

Please contact us to find out how to experience the peace of mind that comes with IVS support.

We signed a maintenance contract with Integrated Voice Solutions(IVS) in 2007, and what a pleasurable experience it has been! Their knowledge of our IVR system and applications, the support received when experiencing production issues and their installation of critical updates has been well worth the cost of our maintenance contract with them. When you are running a critical application and there is a problem, you need a partner that provides quick and reliable service. For us, that is IVS.
IVR Team Lead
Major US Retailer