Our Story

YOUR CUSTOMERS’ EXPERIENCE IS OUR PASSION.

Founded in 2004, Integrated Voice Solutions was born from the powerful conviction that through the acceptance of open standards, enterprises can maintain technology on their own terms. Hailing from the nation’s leading call center technology firms with decades of experience, IVS is a world-class professional services team of consultants with core expertise in business process, application design and development, and multi-channel implementations.

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IVS is a “People Company”

Throughout the years, technology has evolved, but our goal of implementing the “right” solution for each and every client remains constant. Realizing success in all vertical markets IVS continues to innovate at the rapidly changing pace of contact center technology.

Today, over a decade after our founding, IVS is an industry leader in contact center services. Though we are proud to call as clients some of the nation’s largest enterprises in retail, healthcare, and finance, IVS is first and foremost a people company. Our team continues to ensure that each IVS client is positively differentiated with the highest quality customer experience solutions matched with unwavering service. Quite simply, voice matters. And our non-compromising commitment to the voice of our customers – and their customers – remains the grounding principle of IVS.